常见问题(常见问题解答)


清洗一次要花多少钱?

Pricing varies based on the size of the home, what’s being 清洁ed, and w在这里 the house is located. 使用12bet官网的 网上预订网页 在定价上做文章. Always feel free to give us a call if t在这里 are any questions.

注意: 选择最准确的SQFT大小. 如果一个家是2,000平方英尺选择,999 SQFT and rounding down will make us grumpy and we WILL call to adjust it back up!


 

 

打扫一次要花多长时间?

 

The time needed for a home 清洁ing can vary based on many factors. 这包括房子的条件和大小, 临时演员, and which team we send since some 清洁ers 清洁 faster than others.

All homes are unique, and all teams work at different speeds. For this reason, we don’t charge by the hour for our services. We’ve seen the best results focusing on tasks and not time.

也就是说, we expect a 标准的清洁 for most homes takes between 1-3 hours for a two-person team. While we expect most homes to fall into this time frame, not all will, and that should be expected.

If you need a more accurate timeline we’d be happy to provide a possible time range over the 电话. 这一点很重要, over the years we’ve learned it’s impossible to guarantee an exact time since all homes are different and all 清洁er(s) work at different speeds.


 

 

 

定期12bet官网有折扣吗?

 

Of course, the more we visit the bigger the discount! 折扣如下:

 

每周 每两周 每月
15% 10% 5%

 

 


 

Are t在这里 discounts for missing certain rooms in the home?

 

Oftentimes homes won’t need a bedroom or bathroom 清洁ed. We’re always happy to offer discounts for these areas not needing a 清洁ing. T在这里 is a $10 discount for not having a bedroom 清洁ed or a $15 discount for not having a bathroom 清洁ed.
注意: We’ll still need to know the total number of bedrooms and bathrooms in the home to calculate the size of the general living spaces.

 


 

 

 

清洁队有多少人?

 

12bet官网派遣的队伍的规模可能会有所不同. 12bet官网的团队大多是两个人的团队. Depending on the size of the job we may send a team as small as one or as large as three depending on the requirements. 如果你觉得你需要一个有一定规模的团队, please request that in the comments for the booking or call and let us know. 12bet官网总是尽力去适应.

 

 

 


 

 

 

Will you send a different team every time I book a service?

 

重复预约
We know it’s essential to build rapport with your 清洁er(s), so we do our best to keep you with the same 清洁er(s) as much as possible. 也就是说, for recurring appointments, we’ll try and send the same team unless instructed otherwise.

In cases w在这里 the usual team isn’t available, we’ll communicate that a new team will be arriving. 这样,你就不会措手不及了.

In cases w在这里 we’re unable to connect via text, 电话, email, or if it’s a soft request (Example: “如果瓦内萨有空就叫她来.“), we’ll assign the best 清洁er(s) we have on our roster at the requested date/time. 

一次性的约会
对于一次性的任命, 如果有您更喜欢的清洁工, make sure to request them in the notes so we’re aware of the preference.

12bet官网的清洁工一直很忙, so it can be challenging to keep the same 清洁er(s) working on jobs that aren’t on a regular schedule like monthly, 每两周, 或每周. 也就是说, we’ll do our best to put them on the schedule but won’t be able to guarantee anyone 清洁er(s) will be available at the chosen date/time.

在这些情况下, 只要12bet官网知道他们的偏好, we’ll do our best to communicate a time that will work for both parties. In cases w在这里 we’re unable to connect via text, 电话, email, or if it’s a soft request (Example: “如果瓦内萨有空就叫她来.“), we’ll assign the best 清洁er(s) we have on our roster at the requested date/time. 


 

 

 

What’s the difference between a move-in/move-out 清洁ing and a regular 清洁ing?

 

Move-in/move-out 清洁ings include a few 临时演员 to make sure a home is ready for the next resident. The 临时演员 included in the move-in/move-out 清洁ing include:

 

  • 地脚线
  • 在窗户
  • 窗台
  • 吊扇

 

Everything for the move-in/move-out 清洁ing is done to ensure the home looks good as new for the next resident. 更多信息可以在这里找到 在这里.


 

 

 

What’s the difference between deep 清洁ing and a regular 清洁ing?

 

深层清洁包括一切 标准的清洁 但更详细的工作包括:

 

  • 吊扇
  • 地脚线
  • 通风口
  • 插座
  • 电灯开关

 

More information on the deep 清洁ing service can be found on our 深层清洁页面.


 

 

12bet官网打扫大房子吗?

当然,12bet官网有! 也就是说, our online booking form doesn’t go higher than 6,000 SQFT. If you have a larger home and are looking to get a quote please give us a call and we’ll be happy to assist over the 电话.

 


 

 

 

12bet有保险吗?

 

是的,12bet投保了全险.


 

 

 

12bet绑定了吗?

 

整洁的房子是完全绑定的. 你会得到很好的照顾. 🙂


 

 

 

如果我改变主意了,可以取消约会吗?

 

T在这里 are never contracts or obligations when working with 12bet. 你可以在任何时候取消约会. The only thing we ask is if you have to reschedule for any reason, 至少提前48小时通知12bet官网. T在这里 is a $70 cancellation fee for cancellations that occur 48 hours before the arrival time of the appointment.


 

 

您什么时候在我的信用卡上付款?

 

A hold will be placed on the account the business day PRIOR to the service. If the appointment is on Monday, the hold will be placed the Friday before. If the service is canceled with a hold in place, it will drop off within 2-5 days. 12bet官网 are fully charged after the service is completed.


 

 

我可以/需要给小费吗?

 

虽然不需要小费,但12bet官网总是感激不尽. Feel free to give your 清洁ing professional a tip. 这会让他们高兴的一天! 如果你愿意的话, you can tip in cash or let us know how much you would like to tip and we’ll process it via your credit card for you.


 

 

 

It says reoccurring payment on my bank statement, will I be charged again?

 

We will only charge your account when we’ve completed a 清洁ing. You will never be charged without having a service performed.


 

 

 

我需要回家打扫卫生吗?

 

No, as long as we have a way to get into the home you don’t have to be present for the 清洁ing. 不管是门码还是马特下面的钥匙, 12bet官网能进去的, 清洁, 当你工作或外出购物时,出去走走! 完事后12bet官网甚至会锁门.

更多的问题?

给12bet官网打个电话 (602) 753-5630